doaqq Privacy Policy

This page describes what we collect when you use doaqq and how we keep that data protected. We at doaqq take privacy seriously and are transparent about our data practices. When you create an account, deposit funds, or interact with our sportsbook, live-dealer tables, slot games, and esports information sections, we gather certain information to operate our service securely and comply with applicable regulations.

We collect personal data only for legitimate purposes: account verification, payment processing, regulatory compliance, and fraud prevention. We do not sell your data to third parties. We do share information with payment processors, identity verification providers, and regulatory authorities where required by law. This policy explains each category of data we collect and how we use it.

If you have questions about our privacy practices or want to exercise your rights regarding your data, our support team is available to assist. You can contact us through the in-app help menu or email.

Data we collect at doaqq

When you join doaqq, we collect the following categories of information:

• Identity information: Full name, date of birth, national ID number, and passport details (where applicable). We require valid government-issued identification for all accounts.
• Address information: Residential address, city, and postal code. We verify address with official documents before account activation.
• Contact information: Email address and phone number. We use these to communicate account updates, verify your identity, and send transaction confirmations.
• Payment information: Payment method details (bank account, mobile wallet identifier). We do not store full credit card numbers; our payment processors handle sensitive financial data.
• Account activity data: Login history, game outcomes, deposits, withdrawals, and account balance changes. This data helps us detect unauthorized access and investigate disputes.
• Device and browser information: IP address, device type, browser type, and operating system. We use this to verify account access and prevent fraud.

How we use your data at doaqq

We use the information we collect for the following purposes:

• Account verification and compliance with regulatory requirements in supported jurisdictions.
• Processing deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-walletmobile banking, local payment, online payment, and e-wallet channels.
• Detecting and preventing fraudulent activity, unauthorized access, and account manipulation.
• Communicating with you about account status, security alerts, and service updates.
• Responding to your support inquiries and resolving disputes.
• Improving our doaqq platform, games, and user experience through analytics and feedback.
• Complying with legal obligations and requests from regulatory authorities.

Identity verification

We verify your identity with government-issued documents before account activation. This protects your account and ensures compliance with regulations.

Payment processing

We share payment details with authorized processors only. We never store full card numbers or sensitive banking credentials in our systems.

Fraud detection

We monitor account activity for unusual patterns and unauthorized access. This data helps us protect your account from compromise.

Legal compliance

We may disclose data to regulatory authorities and law enforcement where required by applicable law or legal process.

Third-party processors and data sharing

We at doaqq work with specialized service providers to operate our platform securely. We share your data only with processors who handle specific functions under strict confidentiality agreements:

• Payment processors: We share payment method details with our payment partners to process deposits and withdrawals. These partners comply with financial data protection standards.
• Identity verification providers: We use third-party services to verify your identity documents and address information before account activation.
• Hosting and infrastructure providers: Our servers may sit outside your jurisdiction. We use secure, encrypted infrastructure to protect data in transit and at rest.
• Regulatory authorities: We may disclose data to government agencies and gaming regulators where required by law in supported jurisdictions.

We do not sell, rent, or share your personal data with marketing companies, advertisers, or other third parties for their own purposes. Any data sharing is limited to what is necessary for legitimate operational or legal purposes.

Your rights and data protection

Your rights regarding your doaqq data

You have the right to request access to, correction of, or deletion of your personal data held by doaqq. You may also request a copy of your data in portable format. To exercise these rights, contact our support team with your request and sufficient identification. We will respond within a reasonable timeframe, typically within 30 days.

You can request that we stop using your data for marketing or analytics purposes. Note that we may continue to use your data where required by law (account verification, fraud detection, regulatory compliance) even if you opt out of other uses.

You may close your doaqq account at any time by submitting a closure request to our support team. Upon closure, we will cease active use of your personal data, though we may retain it for legal compliance, dispute resolution, or fraud prevention for a limited period as required by applicable regulations.

Data retention and security

We retain your personal data only for as long as necessary to provide our service and comply with legal obligations. Account data is typically retained for the lifetime of your account plus a period thereafter for regulatory and audit purposes. Transaction records are retained per applicable financial regulations in supported jurisdictions, often for several years.

We at doaqq protect your data using industry-standard encryption and security practices. All data transmission between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed and stored securely—we never have access to your plain-text password. We maintain access controls and regularly audit our security practices. However, no security system is completely immune to breach; we encourage you to use a strong, unique password and enable two-factor authentication where available.

Cookies and tracking

We at doaqq use cookies and similar tracking technologies to remember your preferences, maintain your session, and analyze how you use our platform. Some cookies are necessary for core functionality; others help us improve your experience. You may disable non-essential cookies through your browser settings, though this may affect platform functionality. We do not use third-party cookies for tracking across unrelated websites.

International data transfers

Our doaqq infrastructure may involve servers and data centers located outside your jurisdiction. By using our platform, you consent to the transfer of your data to jurisdictions that may have different privacy laws than your own. We ensure that transfers comply with applicable international data protection standards and maintain equivalent security practices.

Children and minors

We at doaqq do not knowingly collect data from or provide services to anyone under the legal age to access our platform. Our service is available only to individuals who meet the age of majority in their jurisdiction. If we become aware that we have collected data from a minor, we will delete that information immediately and close the account.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes through your account dashboard or email. Continued use of doaqq following notification constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.

If you have concerns about our privacy practices or believe we have mishandled your data, please contact our support team immediately. We are committed to addressing your privacy concerns promptly and fairly. You can reach us through the in-app help menu, email, or by visiting our FAQ page for additional guidance.